Description

The role holder will be responsible for overseeing a team of customer service representatives in a call center, ensuring that customer inquiries are handled efficiently and effectively, and that team performance meets business objectives.

   Duties & Responsibilities

Staff performance Management.
Work force planning & Work Allocation.
Staff Training and Development.
Skip Tracing of Loan Defaulters.
Reporting and Analysis.

   Skills & Experience

Work experience in the same field for a minimum of 2 years.
Degree is a business-related field.
Experience in leading teams.