Description

The role will require developing learning programs, reinforcing team SOPs, driving team engagement, and supporting performance alignment — particularly within a Gen Z creative team working primarily remotely.

   Duties & Responsibilities

1. Talent Development & Learning
Manage our internal e-learning platform: curate & upload training content.
Develop personalized training plans and oversee course completion metrics.
Recommend and budget for external course purchases aligned with role gaps.

2. Culture & Engagement
Champion and evolve the agency’s core values into everyday practice.
Plan and coordinate monthly team-building activities and learning days.
Run feedback loops (pulse surveys, check-ins) to boost employee morale.

3. Performance & Process Alignment
Reinforce standard operating procedures (SOPs) across departments.
Work with department heads to monitor team KPI performance.
Support leadership in dealing with underperformance and exits respectfully.

4. Collaboration & Communication
Act as the bridge between team members and management.
Drive better cross-team communication and project follow-through.
Document HR processes and support conflict resolution.

   Skills & Experience

A degree in Human Resources, Psychology, Education, or a related field.
At least 3 years of experience in HR, team development, or people leadership.
Familiarity with remote team tools (e.g., Slack, Notion, E-Learning Platforms, Google Suite).
Strong communicator, emotionally intelligent, and highly organized.
Naturally extroverted, enthusiastic about culture, and passionate about people.
Experience working with Gen Z or creative teams is a big plus.