Description

The team leaders will be responsible for managing daily branch operations, ensuring a high standard of customer service delivery and management/supervision of all staff at the branch level to ensure optimum productivity

   Duties & Responsibilities

Carry out opening duties by, checking emails heading team briefs and assigning employee their tasks for the day

Communicate to staff on any issues that require feedback from Cemes-HQ as received.

Submit daily branch performance reports to the Area/Franchise Managers

Supervise and manage staff at the branch level and ensure their performance targets are met

Manage office operations such as rent payments, permits, petty cash and any other payment.


Responsible for the enforcement of lending, operational policies & procedures to avoid any non-compliance issues or fraudulent disbursements.

Ensure there is a high standard of delivery of customer service and customer enquiries or complaints are handled promptly.

Train and coach new staff so that they understand company products and services

Oversee and monitor the performance of staff portfolios

Interview loan applicants and approve loans (investor) after proper assessment by the credit committee

Analyze the market and advise on risks and how to mitigate them

Assess local market conditions and identify current and prospective opportunities

Ensure branch goals and targets are met

Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

Adhere to high ethical standards, and comply with all regulations/applicable laws

Network to improve the presence and reputation of the branch and company

Stay abreast of competing markets and provide reports on market movement and penetration

Market the branch within the community to attract business

Carry out closing duties by reconciling daily collections, and disbursements and ensuring they are captured correctly on the system

Any other duty assigned by your supervisor

   Skills & Experience

Degree is Sales and Marketing or related field
Experience in team management in a micro-credit setting