Posted 4 m    Kampala Uganda    Contract
The team leaders will be responsible for managing daily branch operations, ensuring a high standard of customer service delivery and management/supervision of all staff at the branch level to ensure optimum productivity
Carry out opening duties by, checking emails heading team briefs and assigning employee their tasks for the day
Communicate to staff on any issues that require feedback from Cemes-HQ as received.
Submit daily branch performance reports to the Area/Franchise Managers
Supervise and manage staff at the branch level and ensure their performance targets are met
Manage office operations such as rent payments, permits, petty cash and any other payment.
Responsible for the enforcement of lending, operational policies & procedures to avoid any non-compliance issues or fraudulent disbursements.
Ensure there is a high standard of delivery of customer service and customer enquiries or complaints are handled promptly.
Train and coach new staff so that they understand company products and services
Oversee and monitor the performance of staff portfolios
Interview loan applicants and approve loans (investor) after proper assessment by the credit committee
Analyze the market and advise on risks and how to mitigate them
Assess local market conditions and identify current and prospective opportunities
Ensure branch goals and targets are met
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
Adhere to high ethical standards, and comply with all regulations/applicable laws
Network to improve the presence and reputation of the branch and company
Stay abreast of competing markets and provide reports on market movement and penetration
Market the branch within the community to attract business
Carry out closing duties by reconciling daily collections, and disbursements and ensuring they are captured correctly on the system
Any other duty assigned by your supervisor
Degree is Sales and Marketing or related field
Experience in team management in a micro-credit setting
Application ends on 31 Jul 2024
Application ends on 31 Jul 2024
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