Description

The team leaders will be responsible for managing daily branch operations, ensuring a high standard of customer service delivery and management/supervision of all staff at the branch level to ensure optimum productivity.

   Duties & Responsibilities

Carry out opening duties by checking emails, heading team briefs and assigning employees their tasks for the day.
Communicate to staff on any issues that require feedback from Cemes-HQ as received.
Submit daily branch performance reports to the Area/Franchise Managers.
Supervise and manage staff at the branch level and ensure their performance targets are met.
Manage office operations such as rent payments, permits, petty cash and any other payment.
Responsible for the enforcement of lending, operational policies & procedures to avoid any non-compliance issues or fraudulent disbursements.
Ensure there is a high standard of delivery of customer service and customer enquiries or complaints are handled promptly.
Train and coach new staff so that they understand company products and services.
Oversee and monitor the performance of staff portfolios.
Interview loan applicants and approve loans (investor) after proper assessment by the credit committee.
Analyze the market and advise on risks and how to mitigate them.
Assess local market conditions and identify current and prospective opportunities.
Ensure branch goals and targets are met.
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Adhere to high ethical standards, and comply with all regulations/applicable laws
Network to improve the presence and reputation of the branch and company.
Stay abreast of competing markets and provide reports on market movement and penetration.
Market the branch within the community to attract business.
Carry out closing duties by reconciling daily collections, disbursements and ensuring they are captured correctly on the system.
Any other duty assigned by your supervisor.

   Skills & Experience

Bachelor's degree in a business-related course.
Prior supervisory or leadership experience in financial services for at least 2 years to motivate and guide a team.
Strong understanding of microcredit principles, credit risk assessment, and financial acumen.
Excellent communication skills and customer service orientation.
Analytical skills for evaluating financial data and ensuring compliance.
Ability to develop and implement sales strategies while managing multiple tasks.
Proven experience in microfinance, microcredit or financial institutions.
Experience in credit risk management and loan portfolio quality assurance.
Experience in ensuring regulatory compliance and adherence to policies.
Demonstrated success in driving sales and managing client relationships